2 Update Your iTunes
Update on Windows
Step 1: Open iTunes but don't plug in your iPhone to the computer.
Step 2: Choose 'Help' option in the upper left corner of iTunes.
Step 3: Click on 'Check for Updates' and install an iTunes update if one is available.
Step 4: Close the iTunes application and restart your computer after the update is completed.
Update on Mac
Do not plug in your iPhone to the computer.
Step 1: Click on the Apple icon on your Mac OS X and choose 'Software Updates'.
Step 2: Choose an update for iTunes and install it.
Step 3: Restart the computer after updates are completed.
Most of people can solve itunes freezes when connecting iphone using this methods.
3 Disable Automatic Sync
One of the common reason on iTunes freezes when connecting iPhone may be the Automatic Sync. To disable automatic sync,
Step 1: Open iTunes but don't connect your iPhone.
Step 2: Choose 'Edit' from the drop down in the upper-left corner of the iTunes application window and choose 'Preferences'.
Step 3: A dialog box will appear, choose 'Devices' tab and then check the box on the left of 'Prevent iPods, iphones and iPads from syncing automatically'.
Step 4: Press 'OK'. Connect your devices and see if iTunes still freezes.
4 Remove Any iTunes Plug-ins
If you're using Windows 7, open this folder: "C:\Users\[username]\App Data\Roaming\Apple Computer\iTunes\iTunes Plug-ins.". If you're using Mac Os X open this folder: "/Library/iTunes/iTunes Plug-ins.". Afterwards, cut the iTunes Plug-ins folder from its where it is and paste it on the desktop. Open iTunes and connect your iPod/iPhone to the computer.
5 Launch iTunes in Safe Mode
You can also run iTunes in safe mode to see if iTunes still freezes when connecting iPhone. To do this, just simply press Ctrl and Shift at the same time and double click on iTunes. Then you can connect you iPhone to computer to see whether iTunes freezes or not.
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